Shipping policy


Shipping and Payment

  • Delivery is charged at £7.99 per address, which will cover as many cases as you would like to order in one transaction. Spending over £150 in a single order gets you free delivery.
  • Where do you deliver? We deliver anywhere in the UK, however there may be a surcharge for some remote locations
  • How long will it take?
  • With our Named Day delivery service, we'll deliver WHEN you want:

Our courier delivers Monday to Friday, between 8am and 6pm. During the festive period our couriers may deliver up to 8pm.

Outside of our Named Day service, the following applies:

On average, 96% of orders arrive within 24hours. (If you live in the Highlands or Islands, this may take a little longer).

Orders placed after 4pm on Thursday and before 4pm on Saturday will be delivered on the following Monday.

Orders placed after 4pm on Saturday and before 4pm on Monday will be delivered on Tuesday.

Saturday delivery is available on request. To arrange a Saturday delivery the order MUST be placed by phone. Call us and we'll place the order for you. Saturday deliveries are available between 7.30am and midday.

Generally, we recommend allowing up to 3-5 working days for your order to arrive. Due to the general vagaries of business (the odd out of stock wine, courier issues, blizzards, ducks crossing etc.) we can't guarantee 100% that every case will arrive the next day, but you can always be assured that it's well on its way.

Most of our customers give us instructions to leave the wine in a safe place, as this is by far the easiest way to ensure you get your wine on time. If it gets stolen, we will replace it at no additional cost.

  • Missed the driver - what happens next

When you place an order you can let us know what you want our drivers to do if you are not in. This is the easiest way to ensure you get your wine on time! We guarantee there is an option to suit you - such as nominating a safe place to leave the wine on your property, (like a greenhouse or coalbunker) asking a neighbour to take delivery (make sure you can trust them with your wine!) or request the driver to select the safest place to deposit your wine. And if it is stolen? We will replace the lot. The driver left a card - what's the next step?

  • Everything is explained on the card that has been left by the driver.

To rearrange delivery, please visit track.dhlparcel.co.uk and follow the instructions. You'll need a valid Shipment or card number. The shipment number is the number allocated to your parcel and is typically 14 numerical digits. If your shipment number contains both letters and numbers, please go online to track.dhlparcel.co.uk and enter your shipment number and postcode.

However, if you would rather we did this for you, call us on 07807218832 or email info@opswines.co.uk. 

  • Delivery issues.

If your wine arrives damaged... Although the utmost care is taken to get your wines to you in perfect condition, on occasion damages happen. If your order is damaged, contact us straight away on 07807218832 and we will sort it out for you.

If your wine has not arrived... email info@opswines.co.uk or call us on 07807218832 and we will get to the bottom of why your wine is tardy.